Terms of service
Order acceptance policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Carte Blanche Bride reserves the right at any time after receipt of your order to accept or decline your order for any reason. Your items purchased are for personal use only and cannot be used for a commercial purpose. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Liability
Carte Blanche Bride, including our directors, partners, shareholders, employees and other third parties associated with running this Website is not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this Website or the products sold on it.
Pricing
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All countries purchasing will be charged in AUD. Please keep in mind we are an Australian based business and upon ordering you may be charged an international transaction fee. This is enforced by your bank and we don’t have any control over this fee. It is best to contact your bank if you have any queries.
Payment Methods
Our payment gateway currently accepts VISA, Mastercard, American Express, PayPal and AfterPay.
The Encore Collection
The Encore Collection, our carefully curated peer-to-peer marketplace that gives our exclusive designer gowns a beautiful second life. Please understand that Carte Blanche Bride operates strictly as a trusted intermediary to facilitate these direct connections between our past clients (sellers) and new brides (buyers); we never take physical possession, ownership, or custody of the garments ourselves. Because each gown is sold directly from bride to bride, it is offered on a strict "as-is" basis, where minor fabric variations, signs of wear, or previous alterations are to be expected as a natural part of a beautifully pre-owned luxury item. While we meticulously vet every listing before publication for brand authenticity and proof of professional dry cleaning, and require full disclosure of condition and alterations from our sellers, we cannot physically inspect the gowns. To honour the delicate, bespoke, and high-value nature of these unique pieces, all sales are strictly final, with no returns, refunds, or exchanges allowed for fit issues or change of mind. For a smooth and secure experience, we manage all communications, hold all funds securely, and provide a 48-hour mediation window upon tracked delivery for any significant, undisclosed discrepancies.
Copyright & Infringement
This Website is owned and operated by Carte Blanche Bride Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Carte Blanche Bride Pty Ltd.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Carte Blanche Bride’s prior written permission.
All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
